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  • Is an inner city transfer service.
  • Done by an English speaking chauffeur.
  • Available in Durban, Cape Town and Johannesburg.
  • With a selection of vehicles to choose from: Economy, Sedan or MPV.

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  • Reservations met countrywide.
  • With a choice of vehicles extended to luxury sedans, 4x4’s and convertibles.
  • For a transfer or having the vehicle and chauffeur at your leisure for a predetermined amount of time.
  • Guide available on request.

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Country of rental

Date you will pick-up the vehicle.

Date you will return the vehicle

Optional Additional Information

Personal Accident Insurance

Your Guide to Personal Accident Insurance

Because life doesn't always go as plannedAt Avis, people are more important than cars

There is no escaping the fact that, in life, accidents happen. At Avis, we have always believed that people are more important than cars - this has been the guiding principle in offering our quality Personal Accident Insurance (PAI) product.

In the event of an accident, the various waivers available offer you the opportunity to reduce your damage costs and potential liability should other parties be involved in the accident. While these waivers cover the vehicle, any hospitalisation or other medical expenses incurred are excluded.

Too often we hear about, or may unfortunately have experienced, the hardship and trauma that can be left behind with a spouse or family members when our customers are injured in a car accident.

With this mind we have designed our Personal Accident Insurance (PAI) to give you peace of mind when driving. Once an accident has been reported to us, our Europ Assistance partners, with their team of medical experts and experienced emergency response teams, ensure that you receive the best treatment available at private hospitals. We want the professionals to take care of you and your family when you need it most!

Benefit Percentages

If you or your passengers are permanently disabled from an accident sustained while you are in a rented vehicle during the period of your rental contract, and you have selected the PAI option, your insurers will pay a percentage of the death benefit as follows:

Benefit % of death benefit

Permanent loss of a hand or foot


Permanent total loss of sight in one or both eyes


Permanent total loss of hearing in both ears


Permanent total loss of hearing in one ear


Permanent total loss of speech


Injuries resulting in permanent and total incapacity from following usual occupation


Loss of all toes on one foot


Loss of four fingers


Loss of thumb:

both phalanges
one phalanx


Loss of index finger:

three phalanges
two phalanges
one phalanx


What are the benefits of PAI?

If an accident involving the rented vehicle occurs during the period of your rental agreement and you have selected the PAI option, your insurers will:

Death benefit

Pay R200 000 to a surviving spouse in the event of your death or the death of a passenger (limited to R10 000 in respect of children under the age of 15 years) and subject to a total limit of R1 000 000 in respect of any one vehicle or any one incident.


Pay, in the event of your death or of a passenger, the costs of the repatriation of the remains to the town of residence and up to R20 000 for ancillary costs incurred, subject to the total limit of R250 000 in respect of any one vehicle or any one incident.

Medical expenses

Pay for medical expenses not recoverable from any medical or health scheme incurred by you or your passengers, subject to a total limit of R250 000 in respect of any one vehicle or any one incident.

Accident support

Provide or assist you to obtain:

  • 24-hour medical advice
  • an emergency dispatch of response vehicle or ambulance
  • inter-hospital basic and intensive-care transfers
  • air-ambulance transfers to the dispatch of emergency medicines or blood
  • medical-assisted repatriation to the patients place of residence
  • help for stranded minors

Transport / Accommodation

Pay up to R5 000 towards transportation or accommodation costs should you and your passengers be stranded after a breakdown or after an accident involving the vehicle you rented.

What is the cost of PAI?

The cost of PAI is R48.00 per day.

What is not covered by PAI?

  • Any claim if you are over 75 years of age.
  • Accidents that happen outside the Republic of South Africa, Namibia, Zimbabwe, Lesotho, Swaziland or Mozambique.
  • If you or any other driver of the rental vehicle is driving under the influence of alcohol or drugs at the time of the accident.
  • If the claim arises from war or similar hostility or if you or your passengers are participating in a riot.
  • If the rental vehicle is carrying more passengers that the number of seatbelts fitted at the time of the accident.
  • An injury or illness which arises more than 24 months after the accident.
  • Any claim unless every person injured submits to a medical examination and is prepared to undergo treatment when reasonably required to do so.
  • Any claim arising from suicide, attempted suicide, intentional self-injury or which is caused directly from an existing physical defect or other infirmity.
  • Any claim that is under dispute if you have not instituted legal action within 6 months of having your claim rejected.


  • This is the entire policy
  • No hidden costs
  • No small print

Important information

This insurance is governed by the laws of the Republic of South Africa whose courts shall have jurisdiction in any dispute.

Information about your insurers

Guardrisk Insurance Company Limited (FSP 75)

Tel: 27 (011) 669 1060
Fax: 27 (011) 669 2077

Alexander Forbes Place, 90, Rivonia Road, Sandton


Compliance Officer:

We make it easy to claim

If something happens and you need our help, at any time of the day or night, call: 0800 001 669

Information about Avis

Avis is an authorised financial services provider registered to provide personal and commercial lines insurances and have an agency contract with Guardrisk Insurance Company for which we earn a commission of 20% applied to all premium generated through sales of this insurance. Guardrisk Insurance Company is the only insurer that we deal with. Avis Rent a Car – South Africa, is a division of Barloworld South Africa Pty Ltd.

Registration Number 1946/021661/07

Tel: 27 (011) 923 3500

3, Brabazon Road, Isando, Gauteng

P O Box 221, Isando, 1600


Customer and Quality Assurance Manager
27 (011) 923 3642

Compliance Officer:

Peter Veal
27 (011) 431 1183

Avis Central Reservations:

27 (011) 0861 021 111

27 (011) 0861 034 444

Preferred Service:
27 (011) 0861 113 333

Read the PAI News Article

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